Frequently Asked Questions
Get the answers you need about our world-class protective gear and apparel.
How can I track my Alpinestars order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery status.
What is your return policy for technical riding gear?
We offer a 30-day return window for all unused items in their original packaging with tags attached. Please note that safety equipment must be in pristine condition to be eligible for a refund.
How do I determine the correct size for my suit or jacket?
We provide a comprehensive size guide on each product page. We recommend taking precise body measurements and comparing them to our chart, as technical gear is designed for a performance fit.
Do you offer international shipping?
Yes, Alpinestars ships to most countries worldwide. Shipping costs and delivery timelines vary depending on the destination and are calculated at checkout.
Are your products covered by a warranty?
All Alpinestars products are covered against manufacturing defects for a period of one year from the date of purchase. This does not cover normal wear and tear or damage from accidents.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options depending on your shipping region.